The receipt of your deposit and/or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between TimesChinaTours.com and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.
1) After receiving your booking request, one of TCT experienced travel agents will be assigned to assist you in building a pleasant travel plan that best suits your interests.
2) The final booking will be processed and be secured only upon the receipt of a non-refundable deposit of 50£¥total tour value from you.
3) It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date. The balance is to be paid in full no later than 15 days prior to your arrival date. If we receive your booking less than 20 days prior to the tour start date, we will ask for payment to be made in full once you confirm to book the tour.
4) When your booking is confirmed, you will receive a confirmation letter from TCT that the proposed flights, hotels, and tours are available. If any conditions should change after the confirmation, TCT reserves the right to make changes and provide you with the similar alternative options.
1) You may pay us securely with Paypal.
2) We also accept Wire Transfers/Bank Transfers.
Our Bank Information for Wire transfer/Bank Transfer:
Bank name: Bank of China
Beneficiary¡¯s name: YAN WEI
Account No.: 4563510100879564759
Bank address: Beijing Branch No.8 Yabaolu, Beijing, China
Swift code: BKCHCNBJ110
3) Your balance is to be due at least 15 days prior to departure.
For the convenience of our clients, all quotes are in US$. Exchange rate variations between countries or banks may result in small variations between our original quotation and the actual payment. In our experience, the difference may range from 1% to 3% higher or lower than the original quotes in US$. TCT never charges more than our agreed quote.
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
You may cancel your confirmed booking, but this must be in written letter (email or fax). But if cancellation occurs after your confirmation to book the tour, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges. Cancellation loss are as follows:
No less than 30 days before departure: $50 per person
30 to 15 days before departure: $150 per person
14 to 7 days before departure: 50% of the full payment per person
6 to 0 days before departure: 100% of the full payment per person
Traveler substitutions are considered reservation cancellations and are subject to the above cancellation fees.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
Special Notes For Yangtze River Cruise: the payment for the Yangtze River Cruise can not be refunded if the cancellation notice is received less than 35 days prior to the date of the cruise.
Alteration of Itinerary
Alternations to your itinerary before the booking is processed are happily processed free of charge. We want to provide the best tour possible for you. We provide free service to modify your itinerary two times after you confirm to book your tour. We do provide unlimited alteration to meet your ultimate satisfaction, but from the third time we charge a $20 surcharge for every new modification. Too late alteration might not be workable.
TCT reserves the right to modify the itinerary of the tour if air schedule or surface transportation changes, and/or events beyond its control make such alteration necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged accordingly. If the tour has is to be changed at the request of the client/s, the client will be required to pay any additional cost in advance.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. TCT accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Although TCT takes all precautions possible to make your trip a safe and secure experience situations sometimes arise that are beyond our control.
We strongly advise that you take out comprehensive travel insurance that will cover any overseas medical costs. Ensure that you insurance covers you for the whole time you will be away and confirm what is included in the policy.
Recommended insurance company:
Europe, Australia & New Zealand
: If you a resident of Europe, Australia or New Zealand we suggest you to insure your vacation with Globelink. Globelink is a independent insurance agency providing a sensible level of coverage for reasonable costs. Web site: http://www.globelink.uk.com/
United States of America, Canada
: For Residents of the United States and Canada we suggest Insuremytrip. Insuremytrip offer a wide range of travel insurance packages. Compare them to choose the best one for you. Web site: http://insuremytrip.com/myquote-6661-0-0-0.html
Complaints and Claims
Shall you feel unsatisfied with any service TCT has provided, please notify your local tour guide or your travel advisor immediaitly to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. TCT will not be liable for any claims made later than 15 days after the completion of your tour.
You can contact TCT via the web form from www.timeschinatours.com, email, fax, or phone. If for any reason, you fail to receive any reply from TCT in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact TCT customer service center at firstname.lastname@example.org or phone at 86-10-59630147 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
TCT shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond TCT's control. Neither TCT nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
TCT shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by TCT.
TCT is not responsible for clients failure to comply with customs regulations.
TCT is not responsible for the stolen and lost of any customers valuables items of tourists that is due to the negligence of the customer.
TCT reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If TCT has cancelled any tour prior to the commencement of the tour, TCT is liable for a full refund of the money received by TCT.
Many of TCT tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. TCT, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
TCT reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.